Avoidance can look calm. A staff member may skip directly past your question and focus on a safer detail. They are not lying outright, but they are sidestepping risk. The detour is important. I always bring them back to the original path.
Avoidance can look calm. A staff member may skip directly past your question and focus on a safer detail. They are not lying outright, but they are sidestepping risk. The detour is important. I always bring them back to the original path.